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Smarter learning culture

first_imgSmarter learning cultureOn 19 Nov 2002 in Personnel Today With no face-to-face customer contact, Intelligence Finance realised earlyon that staff development had to be central to its operationWith no high street presence, Intelligent Finance has to work harder thanmany banks to cultivate the right relationship with its customers. One badexperience on the phone could mean a lost customer in an extremely competitivefinancial services marketplace. The telenet bank – customers can access its services online or via telephone– was built 18 months ago and had to recruit and train more than 1,200employees for launch. Intelligent Finance now employs 2,500 staff, across threesites in Edinburgh, Livingston and Rosyth, and with the inaugural work out ofthe way, its next priority was to put in place an ongoing developmentprogramme. From the outset the executive management team at Intelligent Financerealised people would be its greatest asset and agreed that learning would playa vital role in the values and vision of the company. In March 2001 a team was created to research organisations that were alreadyaward-winners as a result of their training strategies and best practices wererecorded and incorporated within the Intelligent Finance learning model. The rationale behind the model came from a desire to be an employer ofchoice as much as from a need to gain a competitive edge. Linda Mortimer,director of HR, says: “People don’t come to work just to do a job anymore, they come to learn and develop their careers. “As more players continue to enter the financial services market, thequality of career development opportunities will become more important to thosecoming in and will play a crucial part in their employment decisions,” sheadds. Intelligent Finance’s broad aim was to continuously improve customerexperience. Drawing from research conducted 12 months ago, it introducedAspire, an interactive learning centre, based at its Livingston premises, whereemployees can access a range of learning options within a relaxed environment.Aspire has a set of clear-cut objectives, to: – Promote a learning culture throughout the company – Encourage staff to improve their self-development in relation to a rangeof skills and competencies to the benefit of themselves and the company – Equip individuals with the necessary tools to facilitate this – Provide a blended approach to learning – taking into account the differentlearning styles of individuals – Deliver training in a timely and cost-effective manner Individuals can select from videos, audiotapes, books, journals, WhitePapers and online learning, and a learning and development consultant is alwayson hand to advise, coach and support. The e-learning element is a vital component in developing the learningculture and is crucial in the company’s objectives because it puts personaldevelopment at the fingertips of every employee, 24 hours a day. Initially, learners had access to 30 SkillSoft courses, covering mainlycustomer care and general management, and these proved to be so popular thatjust six months later, these were refreshed and extended to 40. Fundamental tothe success of the programme is the support and encouragement provided from theIntelligent Finance management. One in four employees have already registered with Aspire and more than 50per cent have completed one or more SkillSoft courses. In total, more than 440SkillSoft courses have been completed to date. Two further learning centreshave been opened in Rosyth and Edinburgh. Comments are closed. Related posts:No related photos. Previous Article Next Articlelast_img read more


May 12, 2021 0

Mesut Ozil’s former Arsenal team-mate Mohamed Elneny explains why everyone at the club has respect for him

first_img Comment Metro Sport ReporterTuesday 7 Jan 2020 8:31 pmShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link6kShares Advertisement Mesut Ozil’s former Arsenal team-mate Mohamed Elneny explains why everyone at the club has respect for him Mohamed Elneny is battling for first team football at Besiktas (Picture: Visionhaus)‘With Mesut we are like brothers,’ continued the 27-year-old.‘Before I moved to Turkey he was who I spoke to, he assisted me, I could ask him anything and asked about Besiktas, he advised me on my transfer.’New Arsenal manager Mikel Arteta has been thrilled with the application and performances of Ozil since his arrival in the Emirates dugout, but not at all shocked.‘I haven’t been surprised by Mesut’s performances because I know him well and his ability,’ said the Arsenal boss.‘But the structure has to be there to help him bring out everything he has inside.More: FootballRio Ferdinand urges Ole Gunnar Solskjaer to drop Manchester United starChelsea defender Fikayo Tomori reveals why he made U-turn over transfer deadline day moveMikel Arteta rates Thomas Partey’s chances of making his Arsenal debut vs Man City‘He can’t do it all on his own. Nowadays, there are only two or three players in the world who can do that.‘I try to prepare the team with the strengths and weaknesses we have in mind. In these kind of positions Mesut can be very effective.‘Now I am hoping that he can sustain this level every three or four days and he’s putting in everything he has to try to do that. ‘His physical numbers have improved so much and he’s willing every day in training.’MORE: Mikel Arteta convinces Granit Xhaka to stay at Arsenal after one-on-one talks with Swiss midfielderMORE: Emile Smith-Rowe close to January move as Arsenal work on shifting as many as 12 players Mesut Ozil has proved a divisive figure in English football since his arrival (Picture: Getty Images)Mesut Ozil has shocked Arsenal team-mates with his humility and respectful nature at the club, claims Mohamed Elneny.Ozil has regularly split opinions among fans, coaches and pundits since he arrived at the Emirates from La Liga in 2013.He has often struggled to find form and fitness on a regular basis and has come in for plenty of criticism for a perceived lack of application during matches.However, Elneny, who is now on loan at Besiktas from Arsenal, says the German has a tremendous attitude and he has the opposite character to what you might expect.ADVERTISEMENTThe Egyptian admits that he expected Ozil to be a cocky individual when he joined Arsenal in 2016, but met a different man entirely.AdvertisementAdvertisement‘When Mesut joined from Real Madrid I thought he would be arrogant and full of himself after playing at such a big club,’ Elneny told Sabah.‘However, he is so humble and respectful. He never saw himself above the club. There are footballers playing at far smaller clubs who have got a far bigger ego.‘Mesut surprised me and my team-mates at Arsenal, everyone has respect for him.’Elneny had fallen out of favour at the Emirates and moved to Besiktas for a season-long loan in August, where he has made 18 appearances in all competitions.Ozil, who is of Turkish decent, helped him make the move to Turkey and the two midfielders have a close relationship. Advertisementlast_img read more


October 18, 2020 0

Young spurn wealth for family values (UK)

first_imgThe Telegraph 28 May 2012The accepted wisdom has long been that young people are obsessed with money and careers. But a new survey suggests the opposite — that they share the same traditional views as their parents and are seeking the same life goals. A poll of 4,000 people concludes that, regardless of age, a long-lasting marriage and raising a family are more worthy than material possessions or an upwardly mobile career. They are seen as the greatest goals to which younger generations can aspire, and the greatest achievement of those who have survived the ups and downs of long-term relationships. Regardless of age, they are seen as ultimately a more valuable use of an individual’s allotted time than to pursue the superficial trappings of wealth. The care home charity group Friends of the Elderly asked 4,000 people what they thought constituted a life well lived.http://www.telegraph.co.uk/family/9293572/Young-spurn-wealth-for-family-values.htmllast_img read more


September 27, 2020 0

Clayton Kershaw goes three innings in return but Dodgers’ bench provides pop in win

first_img“It’s a good first step.”The win was the Dodgers’ 11th consecutive over the Mets, the 10th by at least three runs (a franchise first against any opponent).Given that run against the Mets, Kershaw’s own dominance over them (he is 8-0 with a 1.98 ERA in 13 career starts) and the Mets’ ranking against left-handed pitching this season (last in the majors in batting average, slugging percentage and OPS), the Dodgers chose a soft landing spot for Kershaw when they opted to let him skip a rehab start and jump right back into the majors after missing three weeks with a strained back.“Pitching a rehab game is to make sure you’re healthy, right?” Kershaw said. “I think tonight same thing – proved I’m healthy and now it’s just a matter of performance.”Kershaw wasn’t sharp. He struck out the first two batters he faced on called third strikes and hit 92 mph with his fastball after averaging just 89 mph in his last start before going on the DL for the second time this season. Newsroom GuidelinesNews TipsContact UsReport an Error But after that, he looked like someone who had pitched just five innings in the previous eight weeks – which he was thanks to biceps tendinitis that sent him to the DL for nearly all of May and the back strain that sent him back after only one start.Six of the 14 batters Kershaw faced reached base – three singles, two doubles and a walk – and the Mets scored runs in the second and third innings.“It wasn’t great obviously,” Kershaw said. “I think there were some things that were encouraging. But a few mistakes. Gave up too many hits. I think I know what I need to work on.”When a 25-pitch third inning Saturday pushed his pitch count to 55, Kershaw’s night was done, right about where the Dodgers had planned. The work in private filled out the fourth inning.“I thought it was positive,” Dodgers manager Dave Roberts said. “I thought the most important thing is he came out of it feeling good, feeling strong, felt like he could go longer. As far as the stuff, I thought the slider got better. I thought the fastball coming out of his hand was good from the first pitch. And I thought the curveball was pretty good.“Expectations – he’ll probably downplay it. But for us, it was very encouraging.”Ferguson had originally been scheduled to start Saturday but was shunted to the bullpen by Kershaw’s return. Ferguson didn’t get the start but he did get his first major-league win.“I didn’t really have much time to think about it,” Ferguson said. “I was actually scrambling around today asking guys if I should go throw – how do you do things out of the bullpen? But it’s the same game whether I’m starting or pitching out of the bullpen. I tried to stick with my routine as best I could.”The rookie left-hander came on in the fourth and pitched better than either starter (Kershaw or Mets ace Jacob deGrom). He stranded the tying run in scoring position in three of his four innings and struck out six (five with runners on).“I think it’s a good trend that each time he’s been out there the stuff keeps getting better and he’s handling himself considerably better each time out,” Roberts said. “There was some stress out there and he made pitches when he needed to.”Ferguson will stick around, Roberts said, and could pitch in a similar “piggy-back” situation with Kershaw’s pitch count likely to be restricted again in his next start.“Thursday makes a lot of sense,” Roberts said. “Thursday or Friday.”The Dodgers were the first team since April 16 to score more than two earned runs against deGrom. They got one on a solo home run by Max Muncy in the first inning and two on Taylor’s pinch-hit double in the fourth. It was Taylor’s first at-bat since leaving Wednesday’s game in Chicago with a left hamstring injury.That left Ferguson with a one-run sliver of a lead during his four innings until the Dodgers broke the game open with a five-run eighth inning highlighted by Kemp’s pinch-hit grand slam off Mets reliever Robert Gsellman.center_img PreviousLos Angeles Dodgers center fielder Cody Bellinger leaps in vain for a home run hit by New York Mets’ Jose Bautista during the eighth inning of a baseball game Saturday, June 23, 2018, in New York. The Dodgers won 8-3. (AP Photo/Julie Jacobson)Los Angeles Dodgers pitcher Clayton Kershaw throws to a New York Mets batter during the second inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers pitcher Clayton Kershaw delivers to a New York Mets batter during the second inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson) SoundThe gallery will resume insecondsLos Angeles Dodgers’ Matt Kemp swings on a grand slam against the New York Mets during the eighth inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers’ Matt Kemp (27) reacts as he crosses the plate after hitting a grand slam against the New York Mets during the eighth inning of a baseball game, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers’ Yasiel Puig reacts as he crosses the plate after hitting solo home run against the New York Mets during the ninth inning of a baseball game, Friday, June 22, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers third baseman Justin Turner (10) celebrates with second baseman Max Muncy (13) after Muncy turned a double play to end the eighth inning of a baseball game against the New York Mets, Friday, June 22, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers’ Max Muncy (13) reacts as he approaches home plate after hitting a solo home run against the New York Mets during the first inning of a baseball game, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)New York Mets pitcher Jacob deGrom (48) delivers to the Los Angeles Dodgers during the first inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)New York Mets’ Jacob deGrom (48) heads for home to score from second base on a base hit by Wilmer Flores during the third inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)New York Mets pitcher Jacob deGrom walks off the field after the top of the third inning of the team’s baseball game against the Los Angeles Dodgers, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers’ Matt Kemp, center, is congratulated by Chase Utley (26) and Enrique Hernandez (14) after hitting a grand slam against the New York Mets during the eighth inning of a baseball game, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)New York Mets center fielder Michael Conforto dives for but can’t make the play on a ball hit by Los Angeles Dodgers’ Yasiel Puig during the eighth inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)The Los Angeles Dodgers celebrate after defeating the New York Mets in a baseball game, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers’ Joc Pederson, Cody Bellinger and Yasiel Puig, from left, celebrate after the Dodgers defeated the New York Mets 8-3 in a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)New York Mets’ Jose Bautista (11) is congratulated by Devin Mesoraco (29) after hitting a solo home run against the Los Angeles Dodgers during the eighth inning of a baseball game, Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)Los Angeles Dodgers center fielder Cody Bellinger leaps in vain for a home run hit by New York Mets’ Jose Bautista during the eighth inning of a baseball game Saturday, June 23, 2018, in New York. The Dodgers won 8-3. (AP Photo/Julie Jacobson)Los Angeles Dodgers pitcher Clayton Kershaw throws to a New York Mets batter during the second inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)NextShow Caption1 of 16Los Angeles Dodgers pitcher Clayton Kershaw throws to a New York Mets batter during the second inning of a baseball game Saturday, June 23, 2018, in New York. (AP Photo/Julie Jacobson)ExpandNEW YORK – All day Friday, Clayton Kershaw walked around the Dodgers’ clubhouse with the smile of a young boy who had gotten his way.Kershaw didn’t exactly have his way with the New York Mets on Saturday. But he did pitch three innings in his return from his latest back injury, essentially taking his rehab assignment to the Big Apple.While Kershaw was throwing a fourth simulated inning in the batting cages under the stands and icing his arm, rookie left-hander Caleb Ferguson followed him with four scoreless innings. Pinch-hitters Chris Taylor and Matt Kemp came off the bench to drive in six runs and the Dodgers beat the New York Mets, 8-3.“Good to be back,” Kershaw said after Ferguson had been given a postgame beer bath in celebration of his first major-league win. “Now I can focus on getting better. Health-wise it’s there. Now it’s just a matter of performance.last_img read more


August 26, 2020 0